Frequently Asked Questions
 

Login issues:  

Question: How do I login to my account?

Answer: To login to your account please follow these simple steps:
1) Please go to http://members.govsearchrecords.org/index.php
2) Locate the “Members Login” box
3) Enter your username (email address) and password and click on the submit button to enter the member’s area.

Question: How can I change or recover my password?

Answer: Please follow the steps below to retrieve/or change your password:
To change your password you must first log into our member’s area and click the "My Account" tab at the top right of your member’s area screen. Once you are in the “My Account” page you may update your password by clicking on the "Change Password" link. If you have lost or forgotten your password you may retrieve it by going to http://members.govsearchrecords.org/index.php?file=forgotpassword and inputting your Username (email address) and your password in order to login.
If you require further assistance logging into our member's area please contact support@govsearchrecords.org


  Data Availability and Use:  

Question: What type of data is available?

Answer: Although data availability may vary per search, our service offers a large volume of different types of public record information. As a Public Information Broker, we do not provide any non-publicly available information such as any credit based data, medical records, driving records, insurance records, employment history, social security numbers or any other information that is not made available to the general public.

Question: How can I use this data?

Answer: Our services may NOT be used in the following ways:
1. To locate people in the interest of developing a news story.
2. For purposes that might cause physical or emotional harm to the subject of the report.
3. For individuals involved in an adoption.
4. To gain information on well-known/high-profile celebrities or government officials.
5. To determine a consumer’s eligibility for (a) credit or insurance for personal, family, or household purposes; or (b) a government license or benefit.
6. For purposes that are not within your stated normal course of business.
7. For pre-employment or tenant screening.
8. Due to various inaccuracies in public records, our services should not be used for skip tracing purposes.

Question: Why do my search results display outdated or wrong information?

Answer: Govsearchrecords.org receives its information from various sources, including internet sites. We do not create, verify, or guarantee the data as being accurate for it is collected from sources that may be slow to update or revise information collected. We also do not have direct control over the amount or the accuracy of the information made available through our data partners. All materials and information available through our services are provided "as is" and "as available", and without warranties of any kind, express or implied. We do not warrant that the information is always accurate, complete or current; that access to it will be available all the time, from every place, or that errors will be corrected.

Govsearchrecords.org is not a consumer reporting agency as defined under the Fair Credit Reporting Act ("FCRA"), and the information in our databases has not been collected in whole or in part for the purpose of furnishing consumer reports as defined in the FCRA. Website information cannot be used to: (a) establish an individual's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations, (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors), or (d) in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

Govsearchrecords.org disclaims any responsibility and any warranties for sales, purchases, financing or other types of transactions involving products and services on which Our Services provide information.

Question: Do you provide SSN records or Credit Reports?

Answer: Govsearchrecords.org is not a credit reporting agency and we are prohibited by law from releasing non-public information such as SSN Numbers/Records or Credit Reports to non licensed entities. Our SSN Search/Verification allows you to check the validity of the provided number.


  Physical Documents:  

Question: Do you mail hard copies of my reports?

Answer: No. All search results are displayed electronically after which you can either print or download the reports. Your search reports will also be saved in your “Search History” for 60 days for you to access at your convenience free of charge.

Question: Do you provide birth certificates?

Answer: Govsearchrecords.org does not provide/send/issue birth certificates. Our Birth Records Search may include the following information: Full Name, Birth City, Birth State and Full Date of Birth.

Question: Do you provide marriage certificates?

Answer: Govsearchrecords.org does not provide/send/issue marriage certificates. Our Marriage Records Search may include the following information: Bride's Name and Age, Groom's Name and Age, Marriage Date, County & State of Filing and Filing Number.

Question: Do you provide death certificates?

Answer: Govsearchrecords.org does not provide/send/issue death certificates. Our Death Records Search may include the following information: Full Name, Date of Birth, Date of Death and City and Sate of Death.

Question: Do we provide divorce decrees?

Answer: Govsearchrecords.org does not provide/send/issue divorce decrees. Our Divorce Records Search results may include the following information: Respondent's Name, Petitioner's Name, Date of Filing, State of Filing and Filing Number.


  Members Area:  

Question: How do I use your service?

Answer: If you are having difficulties in using our service please try the following:

STEP 1: Please go to http://members.govsearchrecords.org/index.php and using your username and password login to our member’s area. If you lost or forgot your password you may retrieve it by going to http://members.govsearchrecords.org/index.php?file=forgotpassword and inputting your username (email address) and your password in order to login.

STEP 2: Select the search from the search menu found on the left side of the page.

STEP 3: Fill in the required information. Please do not type more than two words in each search box. When you are finished, click the "Search" button.

STEP 4: View the results by clicking the access links or following the instructions on the page. Your search results should appear within a few short seconds after search completion.

If your search yields no results please go back and try removing some information. For example by removing the “city” field you can broaden your search.

Question: What does my Govsearchrecords.org membership include?

Answer: After you make a purchase, you will gain access to our member's area. The member's area combines the power of over 20 different unlimited use searches, as well as additional search tools and resources to help you in your investigation process.

Unlimited Searches may include the following: Arrest/Warrant Search, Background Check, Birth Records Search, Business Search, Criminal Records Search, Death Records Search, Federal Inmate Search, Inmate Search, Marriage/Divorce Search, Neighborhood Check, People Search by Address, People Search by Name, People Search by Phone, Public Records, Relative Search, Reverse Phone Search, Reverse IP Search, Sex Offender Search, World Records and more.

You may upgrade your membership to the Premium InteliGator service by subscribing to the 3 day InteliGator Premium Service trial. As a premium account member you will gain full and unlimited access to our premium/direct searches for a 3 day period only. If you decide to cancel you will only be charged .95. Otherwise, you will be charged a fee per month until you cancel, which you can do at any time. To cancel your first reoccurring charge you must contact InteliGator.com (cancellations@inteligator.com) within the 3 day trial period.

Question: What will I get if I upgrade my account?

Answer: Our Govsearchrecords.org membership will allow you to access all of the Unlimited Searches found within our member’s area, but some search reports may require for you to purchase a premium data membership upgrade to view the full results. Premium data membership upgrades are offered by InteliGator.com, a partner company.

Search details not found in the Govsearchrecords.org database may be available within the Inteligator.com member's area. To view full search details you will need to upgrade to Inteligator.com Premium Service. You will have a 3-day trial for .95. If you decide to cancel you will only be charged .95. Otherwise you will be charged a fee per month until you cancel, which you can do at any time. To cancel your first reoccurring charge you must contact Inteliator.com (cancellations@inteligator.com) within the 3 day trial period.


  Criminal Records:  

Question: How do I interpret the criminal search results?

Answer: Our Criminal Report may display an individual's criminal records or indicate a lack of relevant results for the specified search criteria.

While our Criminal Report can provide useful information, please use extreme caution in interpreting the results of any criminal background search. A positive match does not guarantee the nature or even existence of an individual's criminal record. Govsearchrecords.org is not responsible for explaining or analyzing Criminal Search results. For assistance in interpreting criminal records and other official documents, please contact a competent legal professional.

Please see the current Govsearchrecords.org user agreement for additional restrictions on the use of this data.

Question: In which U.S. states can I search criminal records?

Answer: Some states do not permit access to certain types of criminal records, or may restrict the types of information that can be retrieved by a criminal search. As a result, not all searches will return reports or records. Please refer to our Coverage Area Page for a state by state guide to available records: http://www.Govsearchrecords.org /coverage.html

Question: Can I perform Employee Checks using your Criminal Data?

Answer: Govsearchrecords.org is not a consumer reporting agency as defined under the Fair Credit Reporting Act ("FCRA"), and the information in our databases has not been collected in whole or in part for the purpose of furnishing consumer reports, as defined in the FCRA. You may not use the Websites or Data to: (a) establish an individual's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual ("Unauthorized Purposes").


  Billing:  

Question: Will I receive a purchase confirmation email?

Answer: Yes. You will receive two emails. One email will be from GovSearchRecords.org which will contain your login information and another email from Clickbank.com, our authorized payment processor which will contain your purchase details.

Question: What is my receipt/order number?

Answer: Clickbank.com is a secure and reliable company which processes all of our payments. Each time you submit your payment to Clickbank.com you will receive an email from them containing your receipt/order number. You can retrieve your receipt/order number by simply referring back to the email from Clickbank.com or by going to the "My Account" page in the member's area. The receipt/order number will be displayed in the "My Orders" section.

Question: Will I be re-billed?

Answer: Govsearchrecords.org does not support the practice of automated re-billing. If you chose to upgrade to Inteligator.com you will have a 3-day trial for .95. If you decide to cancel you will only be charged .95. Otherwise you will be charged a fee per month until you cancel, which you can do at any time. To cancel your first reoccurring charge you must contact InteliGator.com (cancellations@inteligator.com) within the 3 day trial period. Please note: We do not manage or handle support for InteliGator.com service. Please send all cancelation requests to InteliGator.com directly.

Question: Why must I pay more to view full result details on certain searches?

Answer: Search details not found in the Govsearchrecords.org database may be available within the Inteligator.com member's area. To view full search details you will need to upgrade to Inteligator.com Premium Service. You will have a 3-day trial for .95. If you decide to cancel you will only be charged .95. Otherwise, you will be charged a fee per month until you cancel, which you can do at any time. To cancel your first reoccurring charge you must contact Inteliator.com (cancellations@inteligator.com) within the 3 day trial period.


  Privacy:  

Question: What type of information do you collect?

Answer: Personal Information
We collect personal information from you when you: (1) register on the site; (2) subscribe to one of our mailing lists; (3) contact us; and (4) order products and services. The information we collect includes your name, address, email address and telephone number. We also store your searches for 60 days, after which time we delete them. If you make a purchase, our service provider, ClickBank, will collect your payment information. ClickBank does not share that information with us.

Non-Personal Information
As part of the standard operation of the Site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site, your search history and other click-stream data.

Question: Will the person be notified when I search for them?

Answer: All your searches are confidential. No one is notified that you are conducting searches based on their information.


  No Results Found:  

Question: Why does the data obtained from the Preliminary Search sometimes vary from the data obtained in the member's area?

Answer: The preliminary search accesses people databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.

Question: Why can't I find any information?

Answer: If you are having trouble finding someone, be sure you check all possible searches. Use the People Search, Phone Number Search, Birth Records Search or any of the other searches available within our member's area. For additional help please contact one of our professional customer service representatives by emailing your search request details to support@Govsearchrecords.org

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Important Note: You must be logged into the paid members area as a registered member to begin your searches. This is a private website and not affiliated with any federal or state government agency. Your preliminary search is for illustration purposes only. Our domain name and images simply mean publicly available records. Many of the public records in the members area come from private sources. Your membership fee is a deposit towards the usage of the premium searches from those private sources. Basic searches are free and unlimited with the purchase of your premium search membership. We can assure you that the members area is updated on a daily basis and has billions of records.

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